Terms of Use
1. General Provisions
1.1. These Terms of Use (hereinafter referred to as the "Terms") govern the procedure and conditions for the use of the "Voiceponce" service, available on the Internet at: https://voiceponce.ru (hereinafter referred to as the "Service").
1.2. The Service is owned and operated by Voicepons LLC, OGRN 1257700323198, INN 9701315380, registered at: 105066, Moscow, Olkhovskaya St., Building 4, Block 1, Premises 7/1 (hereinafter referred to as the "Operator").
1.3. By using the Service, the Client and other users confirm that they have read, understood, and agree to these Terms in full and undertake to comply with them.
1.4. These Terms of Use do not constitute a public offer within the meaning of Article 437 of the Civil Code of the Russian Federation and do not constitute a separate agreement. They apply insofar as they do not conflict with the terms of the agreement concluded between the Client and the Operator. In the event of any conflict between the provisions of these Terms and the terms of such agreement, the agreement shall prevail.

2. Terms and Definitions
2.1. Service – a software product (SaaS platform) designed for the collection, storage, processing, and analysis of users’ text and voice feedback.
2.2. Client – a legal entity or sole proprietor that has concluded an agreement with the Operator and has been granted access to a personal account for viewing and analyzing feedback.
2.3. End User – an individual submitting feedback (text or voice) through feedback forms integrated with the Service.
2.4. Account – a set of data created by the Operator and provided to the Client to access the functionality of the Service.

3. Subject of the Agreement
3.1. The Operator provides the Client with access to the functionality of the Service on a Software-as-a-Service (SaaS) basis.
3.2. End Users may submit feedback through interfaces connected to the Service without the need for registration.

4. Registration and Access
4.1. Access to the personal account is provided to the Client after entering into the relevant agreement and paying for the selected subscription plan.
4.2. The Client is responsible for maintaining the confidentiality of access credentials to its Account and shall not disclose them to third parties without the Operator’s written consent.

5. Terms of Service Use
5.1. The Client undertakes to:
  • use the Service exclusively for lawful purposes;
  • refrain from actions aimed at unauthorized access to the components of the Service;
  • not transfer access to its Account to third parties without the Operator’s permission;
  • comply with the laws of the Russian Federation, including legislation on personal data and information security.
5.2. End Users are prohibited from posting content that:
  • violates the laws of the Russian Federation, or the rights and legitimate interests of third parties;
  • contains threats, insults, extremist materials, propaganda of violence, discrimination, pornography, or other prohibited content;
  • contains malicious software, links to such software, or otherwise threatens the security of the Service or third parties.
5.3. The Client is solely and fully responsible for the use of any information and data obtained through the Service, including but not limited to their use for mailings, marketing, and advertising communications. The Operator does not control such actions and is not responsible for their compliance with the laws of the Russian Federation, including the Law "On Advertising" and the Law "On Communications."

6. Subscription and Payment
6.1. Access to the functionality of the Service is provided on a subscription basis, the cost and terms of which are determined by the tariff plan published on the website or agreed upon in a separate agreement.
6.2. The subscription may be automatically renewed unless otherwise provided by the agreement of the parties.

7. Personal Data Processing
7.1. The Operator processes personal data in accordance with the Personal Data Processing Policy, which is an integral part of these Terms.
7.2. By submitting feedback through the Service, the End User consents to the processing of their personal data by the Operator to the extent necessary for the functioning of the Service and the provision of services.
8. Limitation of Liability
8.1. The Service is provided on an “as is” basis. The Operator does not guarantee that the use of the Service will fully meet the Client’s expectations or achieve specific results.
8.2. The Operator shall not be liable for:
  • any losses arising from the use or inability to use the Service;
  • actions or inactions of End Users;
  • the accuracy, completeness, or reliability of feedback submitted by End Users.

9. Intellectual Property
9.1. All exclusive rights to the Service, including source code, interfaces, design, text, graphics, and databases, belong to the Operator.
9.2. The Client is granted a non-exclusive right to use the Service to the extent necessary for its functioning.
9.3. The Client does not acquire any exclusive rights to the Service, its elements, or components. Copying, modifying, decompiling, distributing, or any other use of the Service beyond the scope provided for in these Terms is prohibited.

10. Amendments and Notifications
10.1. The Operator may unilaterally amend, supplement, or update these Terms at any time without prior notice to the Client.
10.2. The current version of the Terms is always available on the website https://voiceponce.ru/terms. From the moment the new version is published on the specified website, it is considered communicated to the Client and comes into force, unless a different effective date is specified in the new version.
10.3. The Client must independently and regularly review the current version of the Terms. Continued use of the Service after the publication of a new version constitutes full and unconditional acceptance of it.
10.4. All notifications and communications sent to the Client in connection with the use of the Service may be delivered to the email address provided during Account registration. Such notifications shall be deemed received by the Client upon dispatch.

11. Suspension and Termination of Access
11.1. The Operator may suspend or terminate the Client’s access to the Service if:
  • these Terms are violated;
  • the Service is used in violation of the laws of the Russian Federation;
  • payment for the use of the Service is not received.
11.2. In the event of termination of access to the Service on the grounds specified above, payments already made shall not be refunded, unless otherwise provided by the agreement of the parties.

12. Force Majeure
12.1. The parties shall be released from liability for partial or complete non-performance of their obligations under these Terms if such non-performance is the result of force majeure circumstances, including but not limited to interruptions in Internet operation, data center failures, actions of public authorities, natural disasters, military actions, or civil unrest.
12.2. The Operator is not responsible for the inability to use the Service caused by such circumstances.

13. Governing Law and Dispute Resolution
13.1. These Terms are governed by the laws of the Russian Federation.
13.2. All disputes and disagreements arising in connection with the execution of these Terms shall be resolved in the court at the location of the Operator.
14. Contact Information

14.1. For any inquiries, notifications, requests, claims, or proposals related to the use of the Service, the Client and End Users may contact the Operator at the following details:
  • Operator: Voicepons LLC (ООО «ВОЙСПОНС»)
  • Address: 105066, Moscow, Olkhovskaya St., Building 4, Block 1, Premises 7/1
  • INN: 9701315380
  • OGRN: 1257700323198
  • Email: partners@voiceponce.ru
14.2. Communications sent to other addresses or through other channels may be deemed not received by the Operator.