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Voiceponce — turning customer feedback into revenue opportunities

From voice to strategy: capture feedback in your app, let AI decode emotions, and uncover insights that drive results.

Get a Demo

How Voiceponce works

A 5-Step process to unlock the power of voice feedback

05

Turn insights into informed data-driven decisions to enhance your product and customer experience

Act

04

Access structured analytics that reveal customer sentiment and emerging trends

Receive Reports

03

AI transcribes speech, detects emotions and tone, and extracts actionable insights

Analyze

02

Enable customers to share authentic feedback through quick voice recordings

Record

01

Seamlessly embed the Voiceponce SDK into your app or web platform in minutes

Integrate

Advantages of Voiceponce

The business impact for our clients

When customers feel heard, they are far more likely to purchase

Higher conversion rates

AI automates analysis, eliminating hours of manual processing

Significant time savings

Show clients their feedback truly shapes your product

Stronger customer loyalty

Preserve original voice recordings to capture tone, nuance, and emotion

Deeper context

Seamless integration with Android, iOS, and Web SDKs, backed by clear documentation

Fast deployment

Emotion, sentiment, and satisfaction insights with AI-driven recommendations

Actionable analytics

A powerful web interface designed for product teams

Intuitive dashboard

AI delivers up to 99% precision in transcription and audio analysis

Enterprise-grade accuracy

What stopping you from truly hearing your customers

Common business challenges in managing feedback

Customers stay silent

Traditional forms are ignored, leaving you in the dark

Reluctance to write

Typing is slow; customers prefer quick voice messages

Eroding loyalty

Dissatisfied clients churn before issues are even discovered

Lack of emotion

Text feedback misses tone, urgency, and true motivation

Missed opportunities

Valuable ideas get buried in unstructured responses without detailed analysis

Hard-to-use data

Raw feedback is messy and difficult to turn into insights

Time-consuming analysis

Feedback processing takes weeks, by which time insights may no longer be relevant

Inefficient UX research

Traditional UX studies are costly, complex, and slow down growth

Why Voiceponce is the next step in customer experience

You’re not just collecting feedback — you’re shaping the future of your business around real customer experience

Every insight is linked to clear actions that improve key business metrics

Outcome-Driven

The first platform to turn customer voice into measurable profit and business value

Revolutionary approach

Powered by the most advanced NLP and emotion-analysis algorithms

Next-generation AI

Future-oriented — designed for businesses that truly listen to their customers' voice, feelings, and experiences

Voiceponce solves a variety of business challenges

Client Success Stories

E-commerce

Retail

Challenge

Low repeat purchases and high return rates

Solution

Integrated Voiceponce to gather voice feedback on products and service quality

Customer retention increased by 45%

Result

With hidden issues in packaging and delivery uncovered — insights that written surveys failed to reveal

+45%

Increase in repeat purchases

89%

Customer satisfaction

-60%

Reduction in issue resolution time

“Voice feedback gave us insight into what customers truly feel when visiting our store. We captured emotions and swiftly fixed critical issues.”

— Anna Petrova, CEO

SaaS Platform

Technology

Challenge

Elevated customer churn due to insufficient insights into user needs

Solution

Implemented a voice-based feedback system to capture real-time user experience data

Churn reduced by 32%

Result

Identified hidden UX issues that impacted the user experience

-32%

Churn rate

+28%

Active users

+15

NPS

“Voiceponce helped us understand the true needs of our users by analyzing emotions and sentiment. We were able to adapt the product and achieved tangible results.”

— Maksim, Product Manager

Call Center

Customer Service

Challenge

Low service quality ratings and high operator turnover

Solution

Tone and emotion analysis in conversations with clients

NPS increased by 28 points

Result

Automatically identified problem areas and provided personalized operator training

+28

NPS

+40%

Operator retention

-25%

Resolution time

“Now we know when a customer is dissatisfied even before they say it outright. This has transformed our entire service culture.”

— Elena, Head of Customer Success

Mobile Application

Fintech

Challenge

Low App Store ratings and insufficient understanding of user issues

Solution

Built-in voice feedback system within the application

App rating improved from 3.7 to 4.1.

Result

Enabled rapid response to user problems and implementation of improvements based on emotional analysis

4.1/5

App Store Rating

+55%

User activity

+38%

Premium conversion

"Voice feedback has become our competitive advantage. Users feel heard and valued."
— Dmitry, Founder

Medical Clinic

Healthcare

Challenge

Low patient service quality ratings and long response times

Solution

Integration of patient voice feedback to enhance service quality

Satisfaction score increased to 96%

Result

Rapid identification of treatment process issues and prompt response to patient complaints

96%

Satisfaction Score

-70%

Response time

+43%

Returning patients

"Patients began sharing their concerns more frequently and in greater detail through voice messages. This has helped us significantly improve the quality of our medical services."

— Andrey, Chief Physician

Who is Voiceponce for?

Voiceponce is designed for businesses of all sizes that prioritize the customer voice

Advantages:

Online Stores & Marketplaces

Improve overall customer satisfaction

From startups to large retailers

Reduce returns

Boost conversions

Advantages:

SaaS Companies

Lower churn

B2B & B2C

Enhance UX

Drive feature prioritization

Advantages:

Mobile Apps
& Web Services

High-volume feedback

Any volume of requests

UX/UI optimization

Support development

Advantages:

Startups

Accelerate market understanding

From MVP to Series A

Achieve product–market fit

Validate concepts quickly

Advantages:

Offline services

Mitigate risks

Large Enterprises

Centralize analytics for informed decision-making

Enable rapid response

Advantages:

Marketing & Consulting Agencies

Deliver enhanced client services

Medium and large agencies

Unlock new revenue streams

Gain a competitive edge

Client success stories

Anna

CEO

E-commerce Platform

“Voiceponce drove a 40% increase in sales by amplifying customer feedback and enabling rapid response to user needs.”

Mikhail

Head of Customer Success

SaaS Platform

“We now capture users’ genuine emotions, resulting in a 35% reduction in churn within six months.”

Elena

Marketing Director

FinApp

“Real-time insights have replaced weeks of manual analysis. Our app rating jumped from 3.7 to 4.1.”

Dmitry

Operations Manager

Support Center

“Operator performance improved by 60%, with automated tone analysis identifying issues before they escalate.”

Olga

Product Manager

Startup

“Voiceponce guided our product–market fit strategy. Voice feedback consistently delivers higher value than text alone.”

Alexander

CTO

Startup

“Integration was completed in 30 minutes, giving us a unified feedback analysis system across all company products.”

Viktor

Founder

GrowthHack

“Voice feedback uncovered previously hidden issues, boosting funnel conversion by 55% after implementing targeted changes.”

Svetlana

UX Director

Mobile App

“Emotion-based voice analysis transformed our UX strategy. Users now engage with the app three times longer.”

Processed voices

> 100K

AI accuracy

99%

Support

24/7

About Us

Voiceponce is a team of experts in artificial intelligence, natural language processing, and customer experience

Vision

Hear every customer’s voice and turn feedback into opportunities for business growth

Innovation

Interpret voice and emotion into meaning and insights for informed decision-making

Purpose-driven:

We building technology that makes dialogue between customer and business simple, fast, and valuable

Value in Every Word

We believe in the power of genuine dialogue between the customer and the business, which is why we build technology that makes this dialogue simple, fast, and valuable for both sides.

Advantage through Understanding

We help uncover hidden issues, gain a deeper understanding of user expectations, and make informed decisions. We don’t just provide a tool — we give a competitive edge to those who value every customer.

Ready to start hearing your customers in a new way?

Join the hundreds of companies that are already using Voiceponce to grow their profits

Partner program

For agencies